Just as there are many types of people with Medicare, there are many ways for you to get information about the program. Did you know you have the right to get Medicare information in an accessible format, like Braille, large print, data/audio files, relay services, and TTY communications?
While the print publications and Medicare.gov website are always available, Medicare can also send you upon request Medicare information for free in accessible formats.
If you want Medicare information in an accessible format, you can:
- Call 1-800-MEDICARE (1-800-633-4227)
- TTY users can call 1-877-486-2048
- Email Medicare at firstname.lastname@example.org
- Send Medicare fax at 1-844-530-3676
- Mail a letter to:
Centers for Medicare & Medicaid Services
Offices of Hearings and Inquiries (OHI)
7500 Security Boulevard, Mail Stop S1-13-25
Baltimore, MD 21244-1850
Attn: Customer Accessibility Resource Staff
If you’re enrolled in a Medicare Advantage Plan (Part C) or Medicare prescription drug plan (Part D), contact your plan to ask them to send you their Medicare information in an accessible format. If you’re enrolled in Medicaid, contact your State or local Medicaid office.
For more information about Medicare in accessible formats or for more help, visit Medicare.gov/about-us/accessibility-nondiscriminationnotice, or call 1-800-MEDICARE. TTY users can call 1-877-486-2048.